Our Story, Values, and Commitment to our community
Our focus is on preventative maintenance
Aiming to extend the life of your gas boiler and air conditioning units.
This approach not only saves you time and money but is also more sustainable and better for our environment.
Who we are - Built on Trust and Integrity
Founded by Ibrahim Tural — a Gas Safe registered engineer with over 20 years of industry experience - Real Boiler Servicing Ltd is built on the core principle of;
Integrity - the quality of being honest and having strong moral principles.
By continuing to work as the main engineer, Ibrahim maintains the core values of the business with every service or call-out.
Ibrahim Tural – Real Boiler Servicing Ltd
Local and Proud
Since 2013, we’ve been dedicated to keeping homes in Enfield, Barnet, Haringey, Broxbourne, and the Epping Forest District in Essex comfortable, safe, and efficient. We believe in transparent pricing and apply an out-of-area charge exclusively for locations beyond our normal coverage area.
Our mission and what REAL means to us
“With integrity, professional conduct, and exceptional workmanship, we will improve service standards and be an asset to the communities we serve”
Since 2013, Real Boiler Servicing Ltd has been built on the core values of Trust, Honesty, and Integrity. We believe in delivering not only exceptional service but also in building lasting relationships with our community and customers.
REAL Community Support
At REAL Boiler Servicing, we believe in giving back to the community that’s supported us for over a decade. We proudly donate 2% of all our sales to the North Enfield Food Bank, helping local families in need access essential food and household supplies.
Every time you book with us, you’re helping support someone in need. Nobody should have to choose between heating and eating.
“Even in trying times, we have never retracted our support and hope to continue for many years to come ”
What you can expect from us
-
An email confirming the date, time, location and minimum charges for your visit sent immediately, giving you the options to reschedule or cancel.
For works with parts cost over £50 a deposit payment is required
-
Reminder email on the morning of your appointment.
Text message or call 30 minutes before arrival, confirming your engineer is on the way, with a trackable link to Google Maps.
-
The work area is prepped; dust sheets, gloves, and shoe covers used as required to preserve your space.
Confirm what work is required and carry it out as agreed or pre-defined to your satisfaction.
Discuss any recommendations, concerns, and offer advice for improvements and energy-saving ideas.
-
Any documentation and your invoice are emailed, normally the same day.
(Payment is due 4 days from the invoice date.)
-
Email reminder / Text message is sent Two weeks before your annual service with an online booking link (reminder opt-out optional).
Boiler replacement service available on request for our existing servicing customers exclusively.
Vetted, approved and certified
We have undergone a comprehensive audit by Trading Standards and the Age UK business directory, including
Background checks
Customer references
Full review of our business practices
Rest assured, you can have full confidence in our professionalism, transparency, and integrity.
Serving the vulnerable in our community
10% off our standard rates for all Age UK members
Championing for a Gas Safe Nation
As a key active supporter of Gas Safety Week, a national safety campaign organised by the Gas Safe Register.
Ibrahim has raised awareness of the importance of safe gas practices across homes and businesses in Enfield since 2014.
In recognition of his commitment, Ibrahim was invited as a guest speaker to the Parliamentary launch of Gas Safety Week 2018, held at the House of Commons, where He addressed cross-party MPs and industry leaders.
Speaking about the vital role local businesses play in promoting gas safety, and also presented details of Real Boiler Servicing’s upcoming community-focused safety initiatives.
“Unfortunately, COVID-19 put an end to our efforts to organise events raising gas safety awareness in our community, but we are working to bring this successful initiative back for the benefit of our community ”